PM’s Journal

The only way to increase your credibility and improve self confidence is by delivering results!

It does not matter, how much time and effort you or anybody else has invested into that piece of work, if at the end there is no result to demo. Everything else – is just procrastination and doing something for the sake of visibility of being busy.

And before you disagree, let me back up my opinion. It costs enormous amount of energy to deliver meaningful results. No one will ever see or notice how much background work was done behind the achieved result. And this is why majority of people prefer to dive into the process of doing something, as if they have a lot of time ahead, waiting until blockers resolve themselves, expecting someone else to follow up, blaming external circumstances and keeping their conscious clean by saying how much work and time they invested into that task.

Achieving results is difficult. It takes dedication, energy, responsibility, accountability, total ownership and maybe a little bit of luck. But the reward – is your self confidence and “can do” attitude.

Despite the fact that there is a global virus 🦠 which is drastically changing the way we used to live and work, I see it as an opportunity. And if you zoom in, you will be able to see it too.

We have started working from home. We are not as seduced by entertainment as we used to be before the global pandemic: no cinemas, no travel long, no restaurants, no big weddings, no more than 5 people gatherings…. Apparently, now we have huge amount of free time☝️

This free time can be easily shared between 2 most important things: family and personal development. Family is sacred, of course. Would you just imagine for a second how much you can learn and how many new skills you can develop during this period?

Pandemic will certainly come to an end. All those fabulous entertainment opportunities will come back and we will land again into the “ no free time” trap. So let’s seize this chance now, learn, develop, research and “go to bed smarter, than when we woke up”😉.

The difference between theory and practice is in practice.

Recently I am reading a lot on the topic of Agile and Agile Project Management. There is a lot of emphasis on self – organizing teams, self- management, productivity and effectiveness on the team level. This all sounds so exciting, almost like utopia🙂.

But here is the catch🧐 In reality and on real projects, there is no one right way for things to happen. Projects are not the same and people are different. Especially the catch is with people: many like to focus on technical tasks only, they don’t want to manage their work or undertake management initiatives…

Same with processes: you shouldn’t just blindly follow and stick to the book, at least because of the uniqueness of the projects, products and people and environment.

The solution I found handy is to continue reading and getting familiar with best practices, experiment but keep your mind open and decide what to apply to your unique situation in the project, what to throw away, what to modify, so that the chosen practices and processes bring real value.

If you don’t know what you want – you will do what others want you to do. As simple as that.

This should be a minimum sufficient reason to figure out what you want to do, in which direction to develop, what kind of job to do. Especially it concerns those who work for smaller or big companies.

It becomes especially relevant in the context of personal and career development. There are so many jobs opportunities, learning offers and certifications that it is easy to get lost. This is why it is crucial to select that specific knowledge and information that brings value and is aligned to your own goals and plans.

What is more relevant: goal or the journey towards this goal?

Deadlines create a sense of urgency and craft the purpose. The goal is something concrete, tangible, and feels more like a project, which you undertake once and do not repeat. It does not bore you, it actually gives you drive and energy and perhaps the reason to wake up in the morning😀.

On the other hand, the goal is just a dream, a group of words, until it is achieved. The real work happens behind the scenes. All the ups and downs, challenges and unknowns. Imagine that everyday on your way to your goal you learn something new, you experiment, observe, succeed, and fail. It fills the time with a lot experiences. Have you ever had a feeling of emptiness once the goal is achieved? This is because the goal filled you with purpose and gave a reason to go ahead, find workarounds and solutions to interesting and boring problems to ensure you get to that final destinations, when you can call the goal “achieved”.

Maybe this is that secret “makes sense” button? To continuously create goals so that the journey never ends?

It is an absolute must to keep developing personally and professionally. But when can we find time for it if managing projects and teams consumes all available slots?

As Managers (not only managers, of course) we are all consumed by our workload and responsibilities. We have a result measured work, which means it does not matter how much time we need to spend on certain activities as long as it gets ✅ done. Which often leads to working extra hours for many days in a row. Which also means that this eats our time which we could have invested into personal development. We also could possible agree that after long day at work and extra hours our brain simply says enough and does not want to consume any educational overhead😬. So what to do about it?

The only thing which can help is to manage our time better. It is always possible to find time for learning something new or mastering a new skill. As long as we can prioritize and get as effective as possible during actual working hours. It is also important to know when to have a hard stop 🛑 .

Maybe then we won’t need overtime? Maybe instead of sitting extra hours and finishing incomplete activities, we could have managed our time at work better and invest this time into education instead?

There is something I had to learn the hard way. This is about being able to base your feedback and call for action on pure facts.

This is why meeting meetings, decision logs, changes have to be tracked and documented. Otherwise, in case something goes off the track – how will you be able to go back and prove why this event happened or what lead to specific results?

Your management is not involved into project activities on the day to day business. When you ask for their support or escalate anything – they will highly likely ask for evidences. And if you were diligent enough to collect them – you will be able to provide them in the form of facts☝️.

I love working with Customers. In some cases they are amazing, often demanding and sometimes complicated. But let’s face it – they are in the core of any business. Whom would we serve, if we didn’t have our customers? Who would pay us money, if we didn’t have clients?🤔

I entertain a thought by thinking about them as family members. You don’t always choose them, but you need to deal with them.

In some companies I used to work, any wish of the customer had to be satisfied. Any behavior of the customer had to be tolerated. Some situations were really horrible and some customers could afford such a behavior, that no normal person would ever tolerate it in personal circumstances.

After so many years of working with different Businesses and Customers, experience shows that you need to know when set the boundaries, when to walk away, when to say “No” or to push back.

I truly believe that it is very important to treat the Customer as top priority, but at the same time to keep your ears open. Whenever you see that customers go too far in their demands, behavior or attitude, you should bring them back to reality and set the record straight. To the extent possible, of course and by being polite and respectful to oneself and others.

And the reason behind this thought process is that it is not about customers only, it is also about leaders and teams who serve them.

Always remember to show gratitude to the people you work with. Not only for some major achievements or results but for smaller things on a daily basis. “Thank You” – 2 simple words, but they give so much meaning and incentive. Saying thanks costs nothing, but gives everything😊.

I remember I used to have a manager, who, in fact, was one of the best managers I had a pleasure to work with. And he always said “thank you” to his team, even for the smallest things we did. We were ready to do anything for him. He was generous in showing gratitude and appreciation. It was not about his super management skills, it was not about him as a professional. It was all about him connecting with people, understanding them, appreciating them, and being one of them.

Unfortunately, today people often forget to say thank you. People very quickly get used to take everything for granted. That e-mail, which your colleague sent to you on time as per your request. That research your developer did by investing his personal time after work. That note, which your colleague forwarded to you in case you might need it. Do you notice all those smaller things?

We are all humans. And as human beings, we all need appreciation, attention, and recognition. Remember that when working with your teams and colleagues!

Thank you for reading this short insight from my side😃

Whatever you do does not have to be perfect, but it has to be good enough to move ahead.

Time is always the limit. What is important now, might not be important tomorrow or a week from now. While you are working on your perfect plan, others move ahead with next and next steps. And by the time you are ready with your excellent plan, it might turn out to be useless. And that would be a waste.